Oakhill Clinic collects information from you for the primary purpose of providing quality health care. We require you to provide us with your personal details and a full medical history so that we may properly assess, diagnose, treat and be proactive in your health care needs. We will use your medical records:
- in your medical treatment. This may include disclosure to individuals who are directly involved with your health care (and in any work cover or TAC claim) such as your General Practitioner, your other treating doctors and third party that is appropriately involved with your care. If we refer you to another health care professional, such as a specialist, pathology or radiology service we will disclose relevant information to them about your personal details and health.
- To conduct practice audit and medical research . In this case all data is analyzed without including your identifying personal details. Audit and research are important in maintaining high standards of medical practice. Audit of surgical practice is requirement of the Royal Australian College of General Practice.
- To meet a legal requirement for instance, if we are issued with subpoena or summons.
Oakhill Clinic complies with the Privacy Act 1988(Cth), the Privacy Amendment (enhancing Privacy Protection) Act 2012 (Cth) and the Health Records Act 2001 (Vic).
Patients rights and responsibilities
Patients rights include:
- To be treated with respect
- To appropriate privacy during consultations
- Confidentiality regarding your medical records and care.
- To be provided with sufficient information regarding your medical condition/s and possible, treatment options, to enable an informed decision for appropriate treatment of your medical conditions.
From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These surveys are completely confidential and help us to improve our services. If you are unhappy with any aspect of care you receive from this practice we are keen to know about it. Please feel free to discuss these issues with your doctor or our practice manager . We believe that any issues are best dealt with within the practice. However if you wish to raise your concerns with an independent authority, you can contact:
Health Services Commissioner
570 Bourke Street
We operate a Zero Tolerance Policy.
Aggressive behavior is considered to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
We also may refuse appointments to patients who are repeatedly disrespectful to our staff.