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General Information » Welcome to Oakhill Clinic

General Information

 

What to bring to your appointment

  • Current medicare card or Veterans Affairs card
  • Centerlink card; Pension Card, Health Care card
  • Relevant paperwork
  • Medication List
  • If your child is have immunisations please bring along their booklet.
Appointments
For appointments please call between 8:00 am and 7:00 pm Monday – Friday and speak to one of friendly receptionist and discuss your needs.
New patients, discussing multiple problem, complex health issues, medical/mental health assessment  or procedures will require a longer appointment.

Referral letters

It is a Medicare Requirement to have an updated referral letter from you GP. If you wish to see a specialist kindly arrange an appointment and see your doctor.

Arriving Late

To enable a smooth  running of the clinic, please call ahead if you will be running late. Patients who arrive on time will be seen as close to their scheduled time as possible.

Facilities for people with disabilities

The clinic is easily accessed by those in a wheelchair and we have a wheelchair at the clinic for in use if necessary.

Practice ethics, recalls and reminder system

It is our aim to  provide continuity care, informed consent, timely appointments and follow up. We uphold the code of ethics as established by the Australian Medical Association (AMA).

The practice has incorporated a computerized system of recall patients with significant results. Patients may be contacted by telephone/ mail or both. Pap Smear results are mailed to you and are routinely notified to the Victorian Cervical Cytology Registry. Our fee structure provides for this.

Calls to Doctors

Patients requiring to speak to their doctor regarding an urgent matter will be put through, if the doctor is available. Non urgent matters a message can be left with the receptionist to be passed onto the doctors , where the doctor will return your call at a earlier convenient time.

Facilities for people with disabilities

The clinic is easily accessed for those who are in a  wheelchair or whom have other walking aids. We have automatic front doors our building is all one level, which allows access to all areas within the clinic. A wheelchair is available on request for transportation to and from the car for your consultation.

Communication services

We have staff member who speak a second language fluently, Rose and Connie both speak Italian. Dr Schwartz and Dr Aprico both understand Italian and Spanish. Aneta speaks fluently in Macedonian. Our podiatrist John speaks fluently in Greek. For those patients that do not speak English or who are more proficient in another language may utilize the translating service on 13 14 50. Services for people who are deaf, hard of hearing and/or have a speech impairment can use the national relay service.

© 2011 Oakhill Clinic, 43 Edwardes St, Reservoir