What to bring to your appointment
- Current medicare card or Veterans Affairs card
- Centerlink card; Pension Card, Health Care card
- Relevant paperwork
- Medication List
- If your child is have immunisations please bring along their booklet.
It is a Medicare Requirement to have an updated referral letter from you GP. If you wish to see a specialist kindly arrange an appointment and see your doctor.
To enable a smooth running of the clinic, please call ahead if you will be running late. Patients who arrive on time will be seen as close to their scheduled time as possible.
Practice ethics, recalls and reminder system
It is our aim to provide continuity care, informed consent, timely appointments and follow up. We uphold the code of ethics as established by the Australian Medical Association (AMA).
The practice has incorporated a computerized system of recall patients with significant results. Patients may be contacted by telephone/ mail or both. Pap Smear results are mailed to you and are routinely notified to the Victorian Cervical Cytology Registry. Our fee structure provides for this.
Calls to Doctors
Patients requiring to speak to their doctor regarding an urgent matter will be put through, if the doctor is available. Non urgent matters a message can be left with the receptionist to be passed onto the doctors , where the doctor will return your call at a earlier convenient time.
Facilities for people with disabilities
The clinic is easily accessed for those who are in a wheelchair or whom have other walking aids. We have automatic front doors our building is all one level, which allows access to all areas within the clinic. A wheelchair is available on request for transportation to and from the car for your consultation.
We have staff member who speak a second language fluently, Rose and Connie both speak Italian. Dr Schwartz and Dr Aprico both understand Italian and Spanish. Aneta speaks fluently in Macedonian. Our podiatrist John speaks fluently in Greek. For those patients that do not speak English or who are more proficient in another language may utilize the translating service on 13 14 50. Services for people who are deaf, hard of hearing and/or have a speech impairment can use the national relay service.